We strongly recommend that you upload a copy of your prescription to the MyPetScript site at the time you place your order. Doing so will mean that we can process your order quickly and efficiently. If you are having difficulty, a guide on how to do this can be found on our how to submit a prescription page.

However, if you are still unable to upload your prescription whilst placing your order, then please make a note of your order number (shown at the end of the checkout process). Your prescription can instead be sent to us via email or post, although you should be aware that this may delay the dispatch of your order. For full details of how to send your prescription to us, please see our how to submit a prescription page. If you do post the prescription, please write the order number on the back.

To ensure we can deal with your order quickly, could you please make sure that when sending or attaching an image of your prescription:

1. it is a full page image, it cannot be in parts
2. all 4 edges are visible
3. the image is large 'actual size' so that all of the content is visible
4. the image must not be blurred or obscured in any way
5. include images of all pages of the prescription if there is more than one

In law, medication for your pet can only be dispensed by us if we are in receipt of a prescription from a UK registered vet for the item(s) you require. Your vet will not need a prescription because they are treating your pet and will have decided on the best course of treatment.

You will need to get a prescription from your vet. It is up to your vet to determine the treatment they feel is appropriate for your pet, and to provide a prescription that matches this. Please ensure the prescription is signed and dated and that the practice details are included, whether on a header or as a stamp. You should also note that most practices will charge for a prescription.

Most practices will charge for a prescription. Charges will vary so you may want to ask your practice how much it will cost. Please also be aware that prescriptions are for a specific amount of medication and will last no longer than 6 months - 28 days for controlled drugs. Once you have used up a prescription, a new one will be required.

When we receive a new prescription our vet team will need to assess the contents and apply the allowance to your account. They may also have questions for you or your vet. These will be sent from prescription@mypetscript.co.uk so please ensure that your email address will accept communications from us. Finally they will have to match the prescription to the order. 

Once received, a prescription can take up to 2 working days* to process. Please be aware that the delivery dates quoted on our website do not include a prescription processing allowance. 

*Working days are Monday to Friday.

Prescriptions last no more than 6 months and may terminate earlier if the vet specifies it. If you have not ordered all of your allowed medication before a prescription expires we are unable to honour the allowance for the remaining drugs.

Please be aware that prescriptions for controlled drugs only last for 28 days and the medication must always be ordered in one go.

No you do not, unless your order is for a controlled drug.

Your prescription will specify how much of the medication you can have, by either stating that amount in total or by allowing repeats. A repeat would be detailed as, for example, 30 tablets with 4 repeats. You would then be allowed 120 tablets. These can be ordered in any quantity any number of times, but we cannot provide medication against a prescription that has expired.

Prescriptions last no more than 6 months and may terminate earlier if the vet specifies it. If you have not ordered all of your allowed medication before a prescription expires we are unable to honour the allowance for the remaining drugs.

Please be aware that prescriptions for controlled drugs only last for 28 days and the medication must always be ordered in one go.

To enable us to fulfil your medicinal order, your prescription must have been signed by a veterinary surgeon whose name appears on the RCVS (Royal College of Veterinary Surgeons) register as a UK practising vet.

Yes, all medicines are supplied to us by reputable UK wholesalers and are the same safe and genuine licensed drugs that all UK veterinary surgeons are legally required to sell for animal use in the UK.

Because MyPetScript operates as an online veterinary medicines retailer, we do not have the same expensive overhead costs as your local veterinary practice.

Yes, if you are purchasing medicine that would normally be purchased from your veterinarian and claimed for under your pet's insurance. Claims must be processed through your insurer. If your pet's insurance policy has a maximum limit for any one condition, the lower priced medicines from MyPetScript mean you will be able to use the policy for longer. 

If you require a copy of your invoice, this can be found by clicking on 'My Account' and going to your 'Order History'. Once you can locate the relevant order, click to ‘View Order’.

You can then enter the ‘Invoices’ tab and click on ‘Print All Invoices’.

While all of the medication we supply is the same as medication dispensed by UK veterinary surgeons, there is still the potential of you or your pet suffering adverse effects.

If this should happen, most importantly, we recommend you immediately contact your vet for advice. 

This may be something your vet knows about and is listed in the Summary of the Product Characteristics (SPC) or it may be an isolated incident which is only noticed once the drug is in widespread use. 

Once you have done so, where you think you or your pet have suffered an adverse reaction, or if you just feel the medicine has not worked correctly, please let the Veterinary Medicines Directorate know using the form which can be found here: Report a suspected problem with an animal medicine or microchip: Overview - GOV.UK (www.gov.uk). 

Please also inform our team on 01514402688 or at support@mypetscript.co.uk, so that a record can be made on your account.

To find details on all veterinary medicinal products currently authorised in the UK, please see the VMD's Product Information Database.